Terms and Conditions

Account registration and verification

Each player may hold only one account. Registration requires accurate personal details, and any discrepancy uncovered during verification can lead to account suspension and forfeiture of pending balances.

Players must be at least 18 years of age and a resident of a jurisdiction where online gambling is permitted. Residents of restricted territories listed in our help centre may not open accounts.

Dragonslots Casino operates under a Curaçao gaming licence and reserves the right to request additional documentation at any stage to satisfy regulatory checks.

Deposits, withdrawals and currency

Funds must originate from a payment method held in the account owner's name. Third-party deposits are rejected and may trigger a compliance review.

Withdrawal requests are typically processed within 24 to 72 hours following successful identity verification. Bank transfer durations depend on the receiving institution.

Minimum and maximum transaction amounts vary by payment method and are displayed in the cashier section. Currency conversions, if any, are calculated at the prevailing rate plus a transparent processing margin.

Promotions and bonus play

Each promotional offer carries its own wagering requirement, eligible-game list, maximum bet cap during the bonus period, and expiry window. These conditions are visible on the offer page before participation.

Strategies aimed at circumventing bonus mechanics — such as low-risk betting patterns, coordinated multi-account play, or arbitrage between offers — constitute bonus abuse and lead to the cancellation of related winnings.

We reserve the right to amend, suspend, or withdraw any promotion when there is reasonable evidence of misuse or technical error.

Game fairness and technical issues

All games operate on certified random number generators supplied by licensed studios. Return-to-player percentages are published on the respective game information pages.

If a malfunction interrupts gameplay, all bets associated with the affected round will be voided and stakes returned. Records held by Dragonslots Casino and the relevant game provider serve as the conclusive source of truth.

Dispute resolution and applicable law

Concerns should first be raised with our customer support team, which aims to acknowledge complaints within 48 hours and reach a resolution within 14 days.

Unresolved matters may be escalated to the licensing authority in Curaçao or to an approved alternative dispute resolution body. Australian players retain access to consumer protection avenues under domestic law.

These terms are governed by the laws of Curaçao, without prejudice to any mandatory consumer rights you hold in your country of residence.