Privacy Policy

Categories of information collected

When you register, we gather identification details such as full name, date of birth, residential address, email, and phone number. These elements are required for licensing compliance and age verification.

Throughout your interaction with the platform we log gameplay records, deposit and withdrawal history, device identifiers, IP addresses, browser type, and timestamps of sessions.

Documents uploaded for know-your-customer procedures — typically passport scans, utility bills, or bank statements — are stored in encrypted form and accessed only by authorised compliance personnel.

Purposes of processing

Personal information is processed to operate your account, settle financial transactions, deliver customer service, and meet anti-money-laundering obligations under our Curaçao licence.

Behavioural data helps us detect suspicious patterns, prevent fraud, and identify players who may benefit from responsible gambling interventions.

Where you have given explicit consent, contact details may be used to send promotional communications. Consent can be withdrawn through your account preferences at any moment.

Sharing with third parties

Selected service providers — payment processors, game studios, identity verification vendors, and cloud hosting partners — receive only the information strictly necessary to perform their function.

Regulatory bodies, law enforcement agencies, and auditors may be granted access where legally compelled, including reporting obligations tied to the Curaçao gaming framework.

We do not sell personal data to advertisers or data brokers under any circumstances.

Retention timelines and your rights

Account records and transaction histories are kept for a minimum of ten years after account closure, in line with anti-money-laundering retention standards.

Marketing preferences and cookie data are stored only while consent remains active or until the respective expiry date listed in our cookie table.

Australian residents may exercise rights under the Privacy Act 1988, including requesting access to data we hold, asking for corrections, or lodging a complaint with the Office of the Australian Information Commissioner.

Security measures

Transport-layer encryption protects all communication between your device and our servers. Stored credentials are hashed and salted using current industry standards.

Access to production data is limited to vetted staff under role-based controls, and all administrative actions are logged for audit review.